2019 Class Agenda
Keynotes
How to Find Our Happy Again: Parts 1 & 2 - 1 CE for each part
In this two-part lecture, Bash Halow delivers a brief State Of Workers’ Mental Health Address with information from the world’s top authorities on the matter of employee wellbeing. He then follows through with research, insight, and work protocols designed to help all of us understand, manage and improve the work life and mental health of our co-workers and ourselves.
Implementing an Online Pharmacy - 1 CE
Sponsored by: 
Read Stephanie Foster’s biography.
Former practice manager and consultant Stephanie Foster will share the value and strategies when implementing an online pharmacy into your practice. Including how to utilize client communications, updated workflows, and staff incentives to get adoption and engagement.
How to Find Our Happy Again: Parts 1 & 2 - 1 CE for each part
In this two-part lecture, Bash Halow delivers a brief State Of Workers’ Mental Health Address with information from the world’s top authorities on the matter of employee wellbeing. He then follows through with research, insight, and work protocols designed to help all of us understand, manage and improve the work life and mental health of our co-workers and ourselves.
Implementing an Online Pharmacy - 1 CE
Sponsored by:
Read Stephanie Foster’s biography.
Former practice manager and consultant Stephanie Foster will share the value and strategies when implementing an online pharmacy into your practice. Including how to utilize client communications, updated workflows, and staff incentives to get adoption and engagement.
Growth Strategies
Taught by practice management expert Karen Felsted, with a focus on strategies to grow practice revenue and create revenue opportunities, this track will discuss different ways to develop, track, and measure impact. You’ll walk away with the ability to create, implement, and manage revenue-growing strategies in your practice.
Human Resources
This workshop-based track will focus on three key areas of people management. Conflict and Coaching will help you better manage difficult situations and conversations, as well as better develop the people in your practice. People Strategies will give you staffing strategies to help you acquire and keep the right talent. Recruiting and Interview Skills focuses on best practices and behavioral skills in the interview process.
Innovation
What innovative ideas are shaping the veterinary market, and how can veterinary practices prepare? This featured track will focus on the ever-changing and always-evolving side of the veterinary business, covering topics such as compounding pharmacies and cloud computing.
Practice Financials
Presented by Marsha Heinke, this track will focus on the importance of good accounting practices to provide a meaningful view of practice performance and valuation. With segments on benchmarking, identifying key performance indicators, and more, this track is a must for practice owners and practice managers.
Protect Your Practice
This track will help you keep up with the ever-changing rules and regulations that affect the veterinary business. We’ll cover data security, OSHA, controlled substance management, radiation safety, and more.
Paperless
Interested in going paperless or paper light? Not sure where to start? This series is for you! Learn strategies to use your software more strategically to save time … and trees!
Inventory
Inventory is the second highest expense in a veterinary practice, after payroll. Using your software to manage inventory can save time, streamline efficiencies, and improve results by minimizing human error. This track teaches the various aspects of inventory management through your practice management software.
Marketing
This track takes a strategic look at veterinary practice marketing in the 21st century. Join Digital Marketing Expert Eric Garcia to learn the top marketing mistakes and how to fix them, elements of a successful marketing strategy, marketing to millennials, digital and social media, and more.
